Fiora LANFRANCHI / PINCZON du SEL
Hotel Manager
37 years old
Driving License
Le Havre (76600) France
Professional Status
Project initiator
Open to opportunities
About Me
As a project initiator in Normandy, I am creating a strategic and operational consulting business dedicated to hospitality.
I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.
My approach is practical, personalized, and grounded in real-life situations.
During the launch phase, I am open to discussions, collaborations, and feedback.
Do not hesitate to contact me!
I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.
My approach is practical, personalized, and grounded in real-life situations.
During the launch phase, I am open to discussions, collaborations, and feedback.
Do not hesitate to contact me!
Hotel Manager, Hotel Crayon & Crayon Rouge***
Elegancia Hotels
October 2014
to March 2017
Full-time
Paris
France
- Hôtel Crayon*** & Hôtel Crayon Rouge****
- 45 rooms
- Workforce: ±25
- Occ.: ±90%
- ADR: ±160€
- Breakfast, wine bar and honesty bar. HK outsourced. In-house maintenance.
- 45 rooms
- ADDITIONAL MISSIONS:
Takeover of the management of the Hôtel Odyssey (29 rooms from 12/2015 to 03/2016); pre-opening and launching of the Handsome Hôtel (22 rooms from 02 to 03/2016)
Detailed Description
- CHALLENGES
- Outsourcing of room service
- Obtaining a 4th star
- Post terrorist attacks management
- Multi-site operational management with simultaneous takeover and opening.
- Outsourcing of room service
- OPERATIONS MANAGEMENT:
Management of two different hotels, application of concepts, guest satisfaction and quality, coordination and supervision of all services, housekeeping outsourcing operation, management of imponderables and disputes… - TEAM MANAGEMENT AND HR :
Insuring a positive climate, recruitments hiring and inductions, goal achievements and responsibilities, administrative follow-up (occupational medicine, mutual fund, leaves, salary and pay slips…), transmission of knowledge, monthly meetings and bi-annual interviews, all terminations of contracts, rules and regulations, comprehensive workplace risk assessment inventory… - SALES AND FINANCIAL MANAGEMENT:
Realization and monitoring forecasts and budget, follow-up of the bank account, Yield management with the headquarters, development of the corporate clientele, negotiation of supplier contracts, follow-up of the results TripAdvisor, dynamization of the common spaces and creation of events, reporting…
Company Description