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Fiora LANFRANCHI / PINCZON du SEL

Hotel Manager
French

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Fiora LANFRANCHI / PINCZON du SEL
38 years old
Driving License
Le Havre (76600) France
Contact me
Professional Status
Project initiator
Open to opportunities
About Me
As a project initiator in Normandy, I am creating a strategic and operational consulting business dedicated to hospitality.

I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.

My approach is practical, personalized, and grounded in real-life situations.

During the launch phase, I am open to discussions, collaborations, and feedback.
Do not hesitate to contact me!
Experiences
  • The Hidden Hotel****
    • 35 rooms
    • Occ.: ±90%
    • ADR: ±215€
    • Breakfast (2 rooms), brunch, bar, smoking room, meeting room. HK and in-house maintenance.
Detailed Description
  • The Hidden Hotel is unique and secret place located a few steps from the Champs Elysées. The owners were inspired by their philosophy and by the love of our nature to create a haven of peace, decorated with noblest materials.
    • 35 rooms (including 2 suites)
    • 2 breakfast rooms
    • A Bar
    • A meeting room
    • A smoking room
  • Missions for a Assistant General in a small structure are as various as enriching. It is to assist the General Manager, to achieve the objectives set up by the Elegancia Hotels Group; while coordinating and organizing daily all the services with the help of the team.
  • PERSONNEL MANAGEMENT:
    • Recruitment of new team members (interviews, declarations, contracts, personnel register): trainees, full and part time contracts
    • Induction and management of the team
    • Handling payroll and bonuses
    • Management of paid and bank holidays
    • Putting together performance development reviews for each team member
    • Set up and follow up of personal and professional goals
  • SALES AND MARKETING MANAGEMENT:
    • Monitoring the quality of our services
    • Definition of our customers's expectations
    • Yield management with our Revenue Manager
    • Negotiation of TO and corporate contracts with our Revenue Manager
    • Monitoring our website and social networks
    • Organisation of various events in order to develop the reputation of the hotel
    • Insuring a good relations with journalists and bloggers
    • Monitoring web and paper publications
  • ACCOMMODATION MANAGEMENT:
    • Insuring an impeccable welcome for the guests
    • Monitoring quality (eReputation, internal satisfaction questionnaires and TripAdvisor)
    • Planning tasks for reception, housekeeping, breakfast, bar and maintenance
    • Checking rooms
    • Inventory management and orders
    • Application of health and safety regulations
  • FRONT OF HOUSE MANAGEMENT:
    • Reorganization and restructuring of reception
    • Implementation of all procedures and drafting of the "Bible of the Hidden"
    • Verification of reservations and room allocations
    • Customer complaint management
    • VIP treatments
    • End of the day/ month/ year procedures
  • FINANCIAL MANAGEMENT:
    • Monitoring of the petty cash and hotel float
    • Reporting the hotel expenses and incomes
    • Preparation of budget and forecasts
    • Handing debtors and aging balance
    • Working together with our accounting department and system adjustments
  • My role may be associated with a housewife, who enforces the philosophy of this hotel that is so special...
Company website
http://www.hidden-hotel.com