Fiora Lanfranchi
Hotel Manager
36 years old
Driving License
Paris France
Professional Status
Unemployed
Available
About Me
With more than 10 years of experience in hospitality, in France and abroad, I am a young woman ultra versatile, bilingual, autonomous, technician, and dedicated.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
Assistant General Manager, Hidden Hotel ****
Elegancia Hotels
December 2012
to October 2014
Full-time
Paris
France
- The Hidden Hotel****
- 35 rooms
- Occ.: ±90%
- ADR: ±215€
- 35 rooms
Detailed Description
- The Hidden Hotel is unique and secret place located a few steps from the Champs Elysées. The owners were inspired by their philosophy and by the love of our nature to create a haven of peace, decorated with noblest materials.
- 35 rooms (including 2 suites)
- 2 breakfast rooms
- A Bar
- A meeting room
- A smoking room
- 35 rooms (including 2 suites)
- Missions for a Assistant General in a small structure are as various as enriching. It is to assist the General Manager, to achieve the objectives set up by the Elegancia Hotels Group; while coordinating and organizing daily all the services with the help of the team.
- PERSONNEL MANAGEMENT:
- Recruitment of new team members (interviews, declarations, contracts, personnel register): trainees, full and part time contracts
- Induction and management of the team
- Handling payroll and bonuses
- Management of paid and bank holidays
- Putting together performance development reviews for each team member
- Set up and follow up of personal and professional goals
- Recruitment of new team members (interviews, declarations, contracts, personnel register): trainees, full and part time contracts
- SALES AND MARKETING MANAGEMENT:
- Monitoring the quality of our services
- Definition of our customers's expectations
- Yield management with our Revenue Manager
- Negotiation of TO and corporate contracts with our Revenue Manager
- Monitoring our website and social networks
- Organisation of various events in order to develop the reputation of the hotel
- Insuring a good relations with journalists and bloggers
- Monitoring web and paper publications
- Monitoring the quality of our services
- ACCOMMODATION MANAGEMENT:
- Insuring an impeccable welcome for the guests
- Monitoring quality (eReputation, internal satisfaction questionnaires and TripAdvisor)
- Planning tasks for reception, housekeeping, breakfast, bar and maintenance
- Checking rooms
- Inventory management and orders
- Application of health and safety regulations
- Insuring an impeccable welcome for the guests
- FRONT OF HOUSE MANAGEMENT:
- Reorganization and restructuring of reception
- Implementation of all procedures and drafting of the "Bible of the Hidden"
- Verification of reservations and room allocations
- Customer complaint management
- VIP treatments
- End of the day/ month/ year procedures
- Reorganization and restructuring of reception
- FINANCIAL MANAGEMENT:
- Monitoring of the petty cash and hotel float
- Reporting the hotel expenses and incomes
- Preparation of budget and forecasts
- Handing debtors and aging balance
- Working together with our accounting department and system adjustments
- Monitoring of the petty cash and hotel float
- My role may be associated with a housewife, who enforces the philosophy of this hotel that is so special...
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