Fiora Lanfranchi
Hotel Manager
36 years old
Driving License
Paris France
Professional Status
Unemployed
Available
About Me
With more than 10 years of experience in hospitality, in France and abroad, I am a young woman ultra versatile, bilingual, autonomous, technician, and dedicated.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
Hotel Manager, Hotel Crayon & Crayon Rouge***
Elegancia Hotels
October 2014
to March 2017
Full-time
Paris
France
- Hôtel Crayon*** & Hôtel Crayon Rouge****
- 45 rooms
- Occ.: ±90%
- ADR: ±160€
- 45 rooms
- ADDITIONAL MISSIONS:
Takeover of the management of the Hôtel Odyssey (29 rooms from 12/2015 to 03/2016); pre-opening and launching of the Handsome Hôtel (22 rooms from 02 to 03/2016)
Detailed Description
- OPERATIONS MANAGEMENT:
Management of two different hotels, application of concepts, guest satisfaction and quality, coordination and supervision of all services, housekeeping outsourcing operation, management of imponderables and disputes… - TEAM MANAGEMENT AND HR :
Insuring a positive climate, recruitments hiring and inductions, goal achievements and responsibilities, administrative follow-up (occupational medicine, mutual fund, leaves, salary and pay slips…), transmission of knowledge, monthly meetings and bi-annual interviews, all terminations of contracts, rules and regulations, comprehensive workplace risk assessment inventory… - SALES AND FINANCIAL MANAGEMENT:
Realization and monitoring forecasts and budget, follow-up of the bank account, Yield management with the headquarters, development of the corporate clientele, negotiation of supplier contracts, follow-up of the results TripAdvisor, dynamization of the common spaces and creation of events, reporting…
Company Description