Fiora Lanfranchi
Hotel Manager
36 years old
Driving License
Paris France
Professional Status
Unemployed
Available
About Me
With more than 10 years of experience in hospitality, in France and abroad, I am a young woman ultra versatile, bilingual, autonomous, technician, and dedicated.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
- French: Native language
- English: Fluent
- Spanish: Medium
- Field woman
- Resilience
- AUTONOMY
- Spirit of Initiative
- Proactivity
- Responsiveness to the unexpected
- Problem finding and solving
- Easy learning
- Adaptability
- Efficiency
- MULTIDISCIPLINARY
- Attention to details
- Creativity
- Resourcefulness
- PRAGMATISM
- Energy
- DEVOTION
- Passion
- INTEGRITY
- Loyalty
- JUSTICE
- Intuition
- Accessibility
- Discretion
- Excellent presentation
- Smile
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Front desk management
Welcome, reservations, conciergerie, petty cash, end-of-the-day procedures...
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Quality management
Definition of guests expectations
Customer satisfaction
Coordination between departments (accommodation, F&B, front office)
Monitoring guest complaints -
Sales and marketing management
Defining diagnosis and marketing plans
Handling websites and social networks
Developing corporate clientele
Organizing events
SEO -
Revenue and financial management
Yield management and monitoring of OTAs, GDSs and TOs
Realization and monitoring forecasts and budgets
Follow-up of the bank account
Handling debtors
Inventory tracking -
Human Resources management
Recruitment, hiring, induction
Employee follow-up (occupational medicine, mutual fund, insurance policies, annual interviews, sanctions, pay,stops, holidays,...)
Departure of employees (resignations, mutually agreed termination of contract, dismissals)
Rules and regulations
Comprehensive workplace risk assessment inventory
- Transmission of clear directives
- Precision
- Natural authority
- Decision taking
- Responsability
- Driving a pleasant working atmosphere
- Able to install good mood
- Positiveness
- Targeting strengths of each team member
- Team empowerment
- Willingness to drive team always further
- Transmission de knowledge
- Organization of team meetings and follow-ups
- Precision
- Planning
- Sense of organization
- Analytical mind
- Critical mind
- Team management
- Affection to help, look after, pamper
- Empathy and sympathy
- Courtesy and politeness
- Sense of welcome
- Sense of service
- Attentive listening
- Mac and Pc platforms
-
Office software applications:
Word, Excel, & PowerPoint
Pages, Numbers & Keynote -
Hotel software & platforms:
TopSys
SpotPilot
Channel Manager Availpro
Qualitelis -
Design, Photo & Video software:
Photoshop, iMovie, Publisher, Swift Publisher
Dreamweaver, Fireworks, Flash -
Social Media:
Facebook, Instagram, Twitter, YouTube,
Viadeo, Pinterest -
Others:
Maîtrise de Dropbox
AdWords, WordPress
- DIY
- PSC1
- Boating License