As a project initiator in Normandy, I am creating a strategic and operational consulting business dedicated to hospitality.
I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.
My approach is practical, personalized, and grounded in real-life situations.
During the launch phase, I am open to discussions, collaborations, and feedback. Do not hesitate to contact me!
Definition of guests expectations Customer satisfaction Coordination between departments (accommodation, F&B, front office) Monitoring guest complaints Implementation and control standards and procedures Application of health and safety standards
SALES AND MARKETING
Defining diagnosis and marketing plans Handling websites and social networks Developing corporate clientele Optimization of common spaces Organizing events SEO
REVENUE AND FINANCE
Definition and application of Yield and commercialization strategies Distribution monitoring: OTAs, GDSs and TOs Improvement of the rate of direct reservations Realization and monitoring forecasts and budgets Follow-up of the bank account Supplier payments Cash tracking Accounts receivable monitoring Stock and inventory monitoring Reporting
HUMAN RESOURCES
Recruitment, hiring, induction, training Employee follow-up (occupational medicine, mutual fund, insurance policies, annual interviews, sanctions, pay,stops, holidays,...) Departure of employees (resignations, mutually agreed termination of contract, dismissals) Talent management Rules and regulations Comprehensive workplace risk assessment inventory
TEAM MANAGEMENT
Transmission of clear directives Precision Natural authority Decision taking Responsibility Driving a pleasant working atmosphere Able to install good mood Positiveness Targeting strengths of each team member Willingness to drive team always further Transmission de knowledge Organization of team meetings and follow-ups
Responsiveness to the unexpected Complaints & disputes management Resilience and resistance to stress Some examples of “crises” encountered: war in the DRC in my early years, tsunami of 2004, hotel openings, terrorist attacks, deaths and suicide attempts, customer conflicts leading to the police station, Covid crisis, damage on board and evacuation of passengers,... Skill improved in-depth at school in EBS and EHL.
ORGANIZATIONAL SKILLS
Precision Planning Sense of organization Analytical & critical mind Team management
INTERPERSONAL SKILLS
Affection to help, look after, pamper Empathy and sympathy Courtesy and politeness Sense of welcome & service Attentive listening