Fiora LANFRANCHI / PINCZON du SEL
Hotel Manager
38 years old
Driving License
Le Havre (76600) France
Professional Status
Project initiator
Open to opportunities
About Me
As a project initiator in Normandy, I am creating a strategic and operational consulting business dedicated to hospitality.
I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.
My approach is practical, personalized, and grounded in real-life situations.
During the launch phase, I am open to discussions, collaborations, and feedback.
Do not hesitate to contact me!
I draw on over 10 years of experience in hotel management, a MBA from École Hôtelière de Lausanne (EHL), and a Master's degree from a business school (EBS) to support industry professionals in optimizing their performance, organization, and strategic positioning.
My approach is practical, personalized, and grounded in real-life situations.
During the launch phase, I am open to discussions, collaborations, and feedback.
Do not hesitate to contact me!
Guest Services, Club Med
Club Med
April 2011
to November 2011
Temporary Work
Port St Lucie
United States - Florida
- Club Med Sandpiper Bay****
- 420 rooms
- 420 rooms
- Guest Services Agent in the newly renovated resort Sandpiper Bay (Club Med) in Florida.
Detailed Description
- HOTEL MISSIONS:
- Hotel greetings, check-in and basic front desk procedures
- Information for guests and visitors
- Handling of resort information brochures
- Coordination on transfers and trafic arrangements
- Report and follow up on maintenance and housekeeping requests
- Conflict resolution
- Hotel greetings, check-in and basic front desk procedures
- CONCIERGE:
- Special inquiries about the resort
- Special inquiries about the surroundings
- Special requests (taxis, car rentals, flowers, birthday cakes, room drops,...)
- Special inquiries about the resort
- VIPs TREATMENTS:
- Set up a buddy system to identify VIPs and Special Attention Guests and provide an appropriate service
- Set up & handling of a process to welcome and take care of VIPs
- Personalization and follow up with the VIPs and rewards program members
- Set up a buddy system to identify VIPs and Special Attention Guests and provide an appropriate service
- PUBLIC RELATIONS:
- General guest feedback and comments
- Organization of events
- Site visits of the property
- Participation and assistance with groups, weddings, celebrations and other events
- General guest feedback and comments
- CONSTRUCTION PUBLIC RELATIONS:
- Coordination between construction department, the resort staff and the guests
- Report on feedback and complaints
- Coordination between construction department, the resort staff and the guests
Company website