Fiora Lanfranchi
Hotel Manager
36 years old
Driving License
Paris France
Professional Status
Unemployed
Available
About Me
With more than 10 years of experience in hospitality, in France and abroad, I am a young woman ultra versatile, bilingual, autonomous, technician, and dedicated.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
My biggest assets are my excellent presentation, my sense of welcome, my pragmatism, my capacity for hard work, but especially my ability to handle unforeseen and difficulties.
My management is based on finding and using of the strengths of each team member. If I know how to be directive, it is always with kindness and pedagogy.
Guest Services, Club Med
Club Med
April 2011
to November 2011
Temporary Work
Port St Lucie
United States - Florida
- Club Med Sandpiper Bay****
- 420 rooms
- 420 rooms
- Guest Services Agent in the newly renovated resort Sandpiper Bay (Club Med) in Florida.
Detailed Description
- HOTEL MISSIONS:
- Hotel greetings, check-in and basic front desk procedures
- Information for guests and visitors
- Handling of resort information brochures
- Coordination on transfers and trafic arrangements
- Report and follow up on maintenance and housekeeping requests
- Conflict resolution
- Hotel greetings, check-in and basic front desk procedures
- CONCIERGE:
- Special inquiries about the resort
- Special inquiries about the surroundings
- Special requests (taxis, car rentals, flowers, birthday cakes, room drops,...)
- Special inquiries about the resort
- VIPs TREATMENTS:
- Set up a buddy system to identify VIPs and Special Attention Guests and provide an appropriate service
- Set up & handling of a process to welcome and take care of VIPs
- Personalization and follow up with the VIPs and rewards program members
- Set up a buddy system to identify VIPs and Special Attention Guests and provide an appropriate service
- PUBLIC RELATIONS:
- General guest feedback and comments
- Organization of events
- Site visits of the property
- Participation and assistance with groups, weddings, celebrations and other events
- General guest feedback and comments
- CONSTRUCTION PUBLIC RELATIONS:
- Coordination between construction department, the resort staff and the guests
- Report on feedback and complaints
- Coordination between construction department, the resort staff and the guests
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